Yelp is a great tool for small business owners to utilize. It’s used by many people to find places to eat, shop, and for entertainment. When it comes to finding dependable businesses with great service, the reviews come in handy for Yelp users…but this is where the mixed opinions of Yelp come in for business owners. One of the biggest concerns is dealing with negative reviews and encouraging positive ones. What is the best way to respond to the negative reviews? What is allowed in terms of encouraging customers to leave a Yelp review? We have the answers for you!
You log onto Yelp and see a negative review for your business. What do you do – do you ignore it? Respond to it? RESPOND. By utilizing Yelp’s feature to reply (privately or publicly), you have a great chance at turning that negative review into a positive one. Most displeased customers will give you a second chance if you take the extra time to communicate with them. Take a look at this video with a great example of doing just that!
Now that we’ve briefed you on Yelp reviews, you should be prepared to deal with the situations that come your way. If you need more assistance, contact us!